1. Do you make matching leashes? Some of our patterns have matching leashes available. If they are available they will be listed right on the same page as the collar. Many patterns do not have matching leashes as the trim manufacturer may not make that same pattern in a narrow width to fit onto a standard leash. e have matching leashes available for most of the 1 inch wide collars only. There are a few 1.5 and 2 inch collars with matching leashes available. If there is a match
2. When will you ship my order? As soon as possible! All items in this store are made to order and we will send an email to notify you once the package has shipped. All items in the store are custom made and we don't keep shelves of collars in stock. Everything is handmade. Orders are 3. How are orders shipped? Canadian orders are send by Canada Post. USA orders are shipped by freight carrier across the border to USPS and then mailed either USPS first class or Priority mail (your choice).
- Canadian orders have several options to chose from. They are shipped from Alberta by Canada 4. What size should I order? Measure your dog's neck where the collar sits. Add on a couple of inches larger so the collar can fit over the dog's head and then be adjusted to fit.
- If you happen to have a Greyhound, we used to foster rescued greyhounds and we designed our 5. Do you accept returns? Returns are accepted within 30 days of purchase (only if the item has not been used or worn by your dog). If you purchase the wrong size or want to return, please use the Contact Us section to send an email advising you are returning the item. If you need a different size, please include a note inside the package with the returned item. The buyer is responsible for the return postage.
- Yes, as long as the collar has not been worn or used by the dog it can be mailed back for a ref
6. Do you have a physical store or are your products for sale in any pet stores? No, however some of our items are available on Amazon.
- Regal Hound Designs products are only available from us online. You may see them for sale on 7. Do you offer discounts? No, our prices are already as low as possible.
- We have supported some registered charitable Canadian and USA dog rescues with a discount on large size custom made bulk orders only. For pet owners we often put up coupon codes on our home page whenever we have a sale or offer available.